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Legals, Policies, Shipping

Terms & Conditions

Last updated: 20 July 2021

Please read these Terms and Conditions (“Terms”, “Terms and Conditions”) carefully before using the www.wertheimpiano.com website operated by Wertheim Piano (“us”, “we”, or “our”).

Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users, and others who access or use the Service.

By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.

Purchases

If you wish to purchase any product or service made available through the Service (“Purchase”), you may be asked to supply certain information relevant to your Purchase including, without limitation, your name, address, and other contact information and you will have the choice to save this information as a subscription or to process your order as a ‘guest’.

You will be required to process your order by supplying a credit card via our secure purchase processing system, we will not retain this information.

Changes

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will try to provide at least 30 days’ notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

Contact Us

If you have any questions about these Terms, please contact us.

Privacy Policy

At Wertheim Piano, we recognize the importance of privacy protection. The types of personal information that we collect from you will depend on how you use our website. You can be certain that the information we receive about you will be treated as strictly confidential. By visiting the official Wertheim pianos site, you are accepting the practices described in this Privacy Policy. We collect information about you in the following ways:

Voluntarily Provided Information.

When you register for our newsletter, you voluntarily provide information about yourself. We will use that information in accordance with this Privacy Policy unless you notify us to the contrary.

We also collect other information that you voluntarily provide, eg, through responses to surveys, questionnaires, and the like.

IP Address – We store the Internet Protocol (IP) address of your computer when you visit our site. This information is used only to create broad demographic summaries of where our users come from, eg, we know what percentage of users come from which part of the world or Australia. Our use of these IP addresses, however, does not go so far as to identify the actual users of the site.

Cookies – We may also collect information about you and your use of our site through the use of Cookies. ‘Cookies’ are small computer files that we transfer to your computer’s hard drive to enable us to know how often someone visits our site and what activities they conduct while on our site. If you do not want information collected through Cookies, there is a simple procedure in most browsers that allows you to deny or accept them. However, Cookies may be necessary to provide you with certain features (for example, our online store) available on the site.

How we use the information we collect

We may use your registration information and other voluntarily submitted information, including Personal Information, in the following ways:

To enable us to process and verify subscriptions. To enable us to verify user credentials in order to maintain reasonable security. To provide our editors with information that is useful in developing new features and services for our users. To allows us to potentially vary advertising based on user preference, usage preferences, and demographics. To enable us to develop and improve the features, content, and services available through the site. To contact you regarding subscription renewals and other subscription-related matters and changes to our agreements or policies. To contact you regarding new site features, topic-based news alerts, products, and product and service buying opportunities. To enable us to use aggregate information in a number of ways to improve the site, its content, and its services.

The circumstances under which we will disclose information about you

Except as set forth in this policy statement, we will not disclose any information we gather from you that could be used to identify or contact you (“Personal Information”). Any Personal Information provided to entities affiliated with Wertheim Piano will be treated in accordance with the terms of this Privacy Policy unless you are otherwise notified.

In the following limited circumstances, we may release Personal Information to third parties to comply with applicable legal requirements such as a law, regulation, search warrant, subpoena, discovery request, or court order. In special cases, such as a physical threat to you or others.

We also provide Personal Information to our vendors and suppliers (collectively, “Vendors”) when it is necessary for them to provide us or you with products and services that you have requested that we provide. We will require an undertaking from each of these Vendors not to further use or disclose your Personal Information for any purpose other than providing us or you with products and services. Wertheim Piano cannot guarantee their compliance with this undertaking.

We may provide information about you to third parties that do not allow you to be identified or contacted (“Aggregate Information”). For example, we might inform third parties regarding the number of users of our site and the activities they conduct while on our site. Depending on the circumstances, we may or may not charge for this information.

Changes to this policy

We may change this Privacy Policy at any time by posting revisions to our site. Your use of the site constitutes acceptance of the provisions of this Privacy Policy and your continued usage after such changes are posted constitutes acceptance of each revised Privacy Policy. If you do not agree to the terms of this Privacy Policy or any revised policy, please exit the site immediately.

Refunds Policy

You may return most new items within 7 days of delivery for a full refund. We’ll also pay the return shipping costs if the return is a result of our error (ie, you received an incorrect or defective item, etc) in most other circumstances (such as change of mind) the return cost of delivery will be met by you, the customer.

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper, the time it takes us to process your return once we receive it, and the time it takes your bank to process our refund request.

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

Shipping Policy

Domestic Shipping Policy

Shipment processing time

All orders are processed within 1-3 business days. Orders are not shipped or delivered on weekends or holidays

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and your location. The delivery and shipping of pianos is a specialized task, and we only use carriers who understand pianos which impacts the delivery time. We will supply you with tracking information once your order is confirmed.

Because of the size and nature of piano delivery, the expected delivery and shipping time is from 10-20 days.

Shipping Rates

Australia-wide $500.

International shipping is calculated on a case by case basis. Please contact us to organize a shipping quote prior to your purchase.

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped, containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties and Taxes

Wertheim Piano is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

Wertheim Piano is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

How to contact us

If you want to discuss and gain more details on any of these policies, or anything regarding the purchase of one of our instruments, please contact us via one of the following methods,

Call our NATIONAL INFORMATION LINE 0418 350124, or via our contact form below

Contact form

11 + 15 =

Legals, Policies, Shipping

Terms & Conditions

Last updated: 20 July 2021

Please read these Terms and Conditions (“Terms”, “Terms and Conditions”) carefully before using the www.wertheimpiano.com website operated by Wertheim Piano (“us”, “we”, or “our”).

Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users, and others who access or use the Service.

By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.

Purchases

If you wish to purchase any product or service made available through the Service (“Purchase”), you may be asked to supply certain information relevant to your Purchase including, without limitation, your name, address, and other contact information and you will have the choice to save this information as a subscription or to process your order as a ‘guest’.

You will be required to process your order by supplying a credit card via our secure purchase processing system, we will not retain this information.

Changes

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will try to provide at least 30 days’ notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

Contact Us

If you have any questions about these Terms, please contact us.

Privacy Policy

At Wertheim Piano, we recognize the importance of privacy protection. The types of personal information that we collect from you will depend on how you use our website. You can be certain that the information we receive about you will be treated as strictly confidential. By visiting the official Wertheim pianos site, you are accepting the practices described in this Privacy Policy. We collect information about you in the following ways:

Voluntarily Provided Information.

When you register for our newsletter, you voluntarily provide information about yourself. We will use that information in accordance with this Privacy Policy unless you notify us to the contrary.

We also collect other information that you voluntarily provide, eg, through responses to surveys, questionnaires, and the like.

IP Address – We store the Internet Protocol (IP) address of your computer when you visit our site. This information is used only to create broad demographic summaries of where our users come from, eg, we know what percentage of users come from which part of the world or Australia. Our use of these IP addresses, however, does not go so far as to identify the actual users of the site.

Cookies – We may also collect information about you and your use of our site through the use of Cookies. ‘Cookies’ are small computer files that we transfer to your computer’s hard drive to enable us to know how often someone visits our site and what activities they conduct while on our site. If you do not want information collected through Cookies, there is a simple procedure in most browsers that allows you to deny or accept them. However, Cookies may be necessary to provide you with certain features (for example, our online store) available on the site.

How we use the information we collect

We may use your registration information and other voluntarily submitted information, including Personal Information, in the following ways:

To enable us to process and verify subscriptions. To enable us to verify user credentials in order to maintain reasonable security. To provide our editors with information that is useful in developing new features and services for our users. To allows us to potentially vary advertising based on user preference, usage preferences, and demographics. To enable us to develop and improve the features, content, and services available through the site. To contact you regarding subscription renewals and other subscription-related matters and changes to our agreements or policies. To contact you regarding new site features, topic-based news alerts, products, and product and service buying opportunities. To enable us to use aggregate information in a number of ways to improve the site, its content, and its services.

The circumstances under which we will disclose information about you

Except as set forth in this policy statement, we will not disclose any information we gather from you that could be used to identify or contact you (“Personal Information”). Any Personal Information provided to entities affiliated with Wertheim Piano will be treated in accordance with the terms of this Privacy Policy unless you are otherwise notified.

In the following limited circumstances, we may release Personal Information to third parties to comply with applicable legal requirements such as a law, regulation, search warrant, subpoena, discovery request, or court order. In special cases, such as a physical threat to you or others.

We also provide Personal Information to our vendors and suppliers (collectively, “Vendors”) when it is necessary for them to provide us or you with products and services that you have requested that we provide. We will require an undertaking from each of these Vendors not to further use or disclose your Personal Information for any purpose other than providing us or you with products and services. Wertheim Piano cannot guarantee their compliance with this undertaking.

We may provide information about you to third parties that do not allow you to be identified or contacted (“Aggregate Information”). For example, we might inform third parties regarding the number of users of our site and the activities they conduct while on our site. Depending on the circumstances, we may or may not charge for this information.

Changes to this policy

We may change this Privacy Policy at any time by posting revisions to our site. Your use of the site constitutes acceptance of the provisions of this Privacy Policy and your continued usage after such changes are posted constitutes acceptance of each revised Privacy Policy. If you do not agree to the terms of this Privacy Policy or any revised policy, please exit the site immediately.

Refunds Policy

You may return most new items within 7 days of delivery for a full refund. We’ll also pay the return shipping costs if the return is a result of our error (ie, you received an incorrect or defective item, etc) in most other circumstances (such as change of mind) the return cost of delivery will be met by you, the customer.

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper, the time it takes us to process your return once we receive it, and the time it takes your bank to process our refund request.

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

Shipping Policy

Domestic Shipping Policy

Shipment processing time

All orders are processed within 1-3 business days. Orders are not shipped or delivered on weekends or holidays

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and your location. The delivery and shipping of pianos is a specialized task, and we only use carriers who understand pianos which impacts the delivery time. We will supply you with tracking information once your order is confirmed.

Because of the size and nature of piano delivery, the expected delivery and shipping time is from 10-20 days.

Shipping Rates

Australia-wide $500.

International shipping is calculated on a case by case basis. Please contact us to organize a shipping quote prior to your purchase.

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped, containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties and Taxes

Wertheim Piano is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

Wertheim Piano is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

How to contact us

If you want to discuss and gain more details on any of these policies, or anything regarding the purchase of one of our instruments, please contact us via one of the following methods,

Call our NATIONAL INFORMATION LINE 1300 112620, or via our contact form below

Contact form

3 + 2 =